At Papyrus Lane, your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, store, disclose, and safeguard your personal information when you visit our website or use any of our services.
1. Information We Collect
We collect both personal information and non-personal information when you interact with our website or services.
a) Personal Information
When you make a purchase, fill out a form, sign up for our newsletter, or contact us, we may collect the following:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed securely via third-party payment processors)
- Customisation details (e.g. names or messages for personalised stationery)
b) Non-Personal Information
We may automatically collect:
- Browser type and version
- IP address
- Cookies and tracking data
- Time spent on pages
- Device information
This helps us enhance user experience and website performance.
2. How We Use Your Information
We use the collected information to:
- Process and fulfil your orders
- Communicate order status or delivery updates
- Provide customer support
- Customise and personalise your purchases
- Send newsletters or promotional offers (only if you opt in)
- Improve our website, products, and services
- Detect and prevent fraud or misuse
3. How Your Information is Stored
Your data is stored securely on password-protected systems and encrypted platforms. We retain your information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.
4. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. However, we may share limited data with:
- Service providers (e.g. payment processors, delivery partners) strictly for operational purposes
- Legal authorities if required to comply with applicable laws or regulations
All third-party partners are required to uphold strict confidentiality and data protection standards.
5. Cookies & Tracking
Our website uses cookies to enhance your experience. Cookies help remember your preferences and allow functionalities like shopping cart retention.
You can choose to disable cookies in your browser settings. However, doing so may limit certain features on our website.
6. Your Rights
As a user, you have the right to:
- Request access to the personal data we hold about you
- Correct or update your information
- Request deletion of your data (where applicable)
- Withdraw consent to marketing communications
To exercise your rights, contact us at papyrus.lane@outlook.com.
7. Third-Party Links
Our website may include links to third-party sites. We are not responsible for the privacy practices of those external sites and encourage you to read their privacy policies.
8. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute protection.
9. Children’s Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect or solicit personal data from anyone under 13.
10. Policy Updates
We may revise this Privacy Policy from time to time. Any changes will be reflected on this page with an updated “Effective Date.” We encourage you to review our policy periodically.
11. Contact Us
If you have any questions or concerns about our Privacy Policy or how your information is handled, please contact us at:
📧 papyrus.lane@outlook.com
📞 +6017 545 6450
We are happy to assist you.